Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (780) 836-3770.
1. What are the Clinic/kennel hours?
Our veterinary clinic is open Monday to Friday from 8:30am to 5:00 pm. The clinic is closed on the weekend, however the boarding kennel will be accessible when our staff is here caring for the animals. Please contact us to make arrangement for pick up of your animal after regular business hours.
2. Do I need to have an appointment or reservation?
Yes, patients are seen by appointment and boarders require a reservation. We will do our best to accommodate "walk-ins" but our scheduled appointments are our priority.
3. What forms of payment do you accept?
We accept cash, debit, MasterCard, Visa, and e-transfers. If you require financial assistance, we work with HealthSmart Financial and PetCard. Please contact us if you would like more information on these financing services.
4. Can I make payments?
Payment is required at the time of service for companion animals, including equine work. If you require financial assistance, we work with HealthSmart Financial and PetCard. Please contact us if you would like more information on these financing services.
5. At what age can I have my pet spayed or neutered?
Generally speaking, spaying or neutering can be done at approximately 6 months of age. Dr. McCracken may recommend waiting until your pet is older based on it's breed. This will be assessed on an individual basis. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are recommended at the time of surgery.
6. How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed 14 days following surgery. For spays and neuters, a dissolvable suture is used and they will fall out on their own.
7. Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
8. Do you have boarding facilities?
Yes, we do offer boarding services for our clients. We primarily board dogs and cats, but we have been known to have the occasional bird, pot-bellied pig, and other small animals.
9. What are your kennels like?
We have large indoor kennels for your canine friends (some kennels have room for 2 or more animals so your pets can stay together!). Our outdoor pens would rival most backyards, and in the summer there are pools for the dogs to play and keep cool in. During the winter, the dogs are exercised 3 times a day while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own. We do our very best to ensure that your animals get extra love and attention during their stay with us.